Lemon Casino Privacy Policy

The Information We Collect

When you create an account with us, we collect the details needed to register you properly, provide access to our services, and keep your account secure. This typically includes the information you submit during sign-up and any further details required to maintain your account. We also collect information linked to your use of our services, such as account activity, support requests, and transaction-related records where necessary for administration and compliance.

As part of our verification process, we may ask you to provide documents to confirm your identity and meet our compliance duties. The required documents may include:

• Photo proving identity
• Proof of address
• Proof of payment method

We use these documents to verify that the account belongs to the correct person and to help prevent misuse, fraud, and other unlawful activity.

We also process financial information connected with deposits and withdrawals. Based on the payment methods available to our players, this may include transaction details relating to Visa, MasterCard, and Skrill. We do not collect financial data without a valid reason. Where payment information is processed, it is used only to complete transactions, support security checks, and keep accurate financial records. If you need to review certain account preferences, you can Manage Account Settings through your profile area where available.

How We Use Your Data

We use personal data to run your account responsibly and provide the services you request from us. First, we process your information to create and manage your account, verify your identity, and allow you to access our products across desktop and mobile channels. Without this basic use of data, we would not be able to maintain a functioning player account.

We also use your information to process deposits and withdrawals, keep transaction records, and monitor account activity for unusual or suspicious patterns. This helps us protect both our players and our business from fraud, unauthorised access, and misuse of payment methods. Verification documents and transaction information may therefore be reviewed as part of our internal security and compliance procedures.

Another important purpose is fulfilling our legal and regulatory obligations. This includes identity checks, anti-fraud controls, record-keeping, and responding to lawful requests where applicable. In practice, this means we may need to retain and examine certain personal data to meet compliance standards and support safer gambling and responsible account management processes where relevant.

From time to time, we may also use contact details to send service messages, account notices, or information about relevant offers and updates. Marketing communications are not mandatory, and you can opt out of promotional messages at any time. We aim to keep this simple and accessible, so if you want help changing your communication preferences, you can Contact Support through one of the channels listed below.

Data Sharing & Third Parties

We do not sell player data. That is an important part of our approach to privacy and trust. When we share personal information, we do so only where there is a legitimate operational, security, or legal reason, and only with parties that need the data to perform a specific service on our behalf or support our obligations.

For example, we may share limited information with trusted payment processors to handle transactions made through Visa, MasterCard, or Skrill. We may also work with service providers that support account management, website operation, security monitoring, and customer communications. Where our gaming services include third-party content such as slot games, video poker, or live casino games, certain technical data may be processed so those services can function correctly and securely.

If we are required to comply with applicable laws, legal processes, or regulatory expectations, we may also disclose relevant information to the competent authorities or bodies connected with our licensing and compliance framework. The specific regulatory body is not listed on this page, but where disclosure is required by law, we will limit it to what is necessary.

Whenever we use third parties, we expect them to handle data responsibly, keep it secure, and process it only for authorised purposes consistent with Lemon Casino data protection standards.

Data Security & Retention

We take technical and organisational measures to protect the information we hold. These measures are designed to reduce the risk of unauthorised access, loss, misuse, or alteration of your personal data. Our security approach includes the use of secure systems, controlled access procedures, and encryption technologies such as SSL encryption where appropriate to protect data transmitted through our services.

We also store information on secure servers and limit internal access to staff, contractors, or service providers who need it for legitimate business, support, security, or compliance purposes. Access is not granted casually. It is managed according to role and necessity, helping us reduce exposure of sensitive information such as verification documents and payment-related records.

We do not keep personal data for longer than necessary. Retention periods depend on the reason the information was collected, the nature of the account relationship, and our legal duties. In particular, some data must be retained to comply with Anti-Money Laundering requirements, fraud prevention rules, financial record-keeping standards, and other obligations that apply to our operations.

Where retention is required by law or by the relevant regulatory framework, we will keep the information for that required period. Once data is no longer needed and no legal basis remains for retention, we will take steps to delete it securely or anonymise it where appropriate.

Your Privacy Rights & Contact Info

We believe you should have a clear understanding of your privacy rights. Depending on the laws that apply to your situation, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, and in certain circumstances request deletion of your data. These rights are not absolute. There may be cases where we must retain information to comply with legal, regulatory, fraud prevention, or record-keeping duties.

You may also ask us for more information about how your data is processed, or raise a concern if you believe your information has not been handled correctly. If you would like to review account details first, you can use available profile tools to Manage Account Settings. For direct assistance, our support channels are:

• Email
• Live chat
• FAQs

If you want to contact our privacy team or raise a data-related request, please use one of these support channels and your enquiry will be directed appropriately. To help us respond efficiently, include enough information for us to verify your identity and understand your request. We may need to ask for supporting details before actioning certain privacy requests, especially where account security or legal restrictions apply.