Lemon Casino Terms and Conditions

Introduction and acceptance of terms

When you register on our website, you enter into an agreement with us and accept that these rules apply to all use of your account. This includes gameplay, payments, identity checks, bonus participation, communication with support and any investigation we may carry out to meet our legal and operational duties. We may update our terms where needed to reflect regulatory, security or business requirements, and the version published on our website will apply from the time it becomes effective.

We expect all players to use our services lawfully, honestly and in line with these conditions. Continued use of the site after registration means you accept our current terms and agree to comply with them at all times.

Account registration and verification

To open an account with us, you must complete the registration process on the official Lemon Casino website and provide accurate, current and complete personal details. You must be at least 18 years old, or the higher minimum age that applies in your place of residence if local law requires it. We do not permit underage gambling under any circumstances. By registering, you confirm that you meet the legal age requirement and that you are allowed to use online gaming services where you are located.

We may restrict or refuse access where legal or regulatory considerations require it. As our licensing details are not listed on this page, eligibility may depend on your jurisdiction and on whether our services are lawfully available to you. It is your responsibility to ensure that accessing and using our site is permitted in your country or region.

To keep an account active and fully functional, we may carry out Know Your Customer checks at registration, before withdrawals, during routine reviews or whenever account activity requires additional verification. As part of this process, we may request the following documents:

• Photo proving identity
• Proof of address
• Proof of payment method

All documents must belong to the registered account holder and must be clear, valid and unaltered. We may suspend account features, delay withdrawals or temporarily limit access until the requested checks are completed. You must not create an account on behalf of another person, share your login details, or allow any third party to use your account. Each player is expected to maintain one personal account unless we expressly approve otherwise in writing.

If you have questions about verification or document checks, you can contact Support through live chat or email for guidance.

Deposits, withdrawals and financial rules

When you fund your account, you must use payment methods that are registered in your own name and that you are legally entitled to use. We currently support payments through Visa, MasterCard and Bank Wire Transfer. The availability of a method may depend on your location, account status or internal review requirements.

Before using any payment option, you are responsible for ensuring that the funds deposited are from legitimate sources and that your transaction does not breach any law, card issuer rules or banking obligations. We do not accept the use of stolen payment details, anonymous funding structures or methods intended to conceal the identity of the account holder.

As part of our anti-money laundering approach, we may monitor deposits, withdrawals and account activity for unusual patterns. We may request additional information or supporting documents where necessary. This can include situations where payment behaviour does not match normal personal use, where verification is incomplete, or where a transaction appears linked to a third party. In such cases, we may place a temporary hold on withdrawals or account functions until our review is complete.

Withdrawals must be requested by the verified account holder. Where possible, we may require that withdrawals are returned through the same method used for deposits, or through another approved method following our internal checks. We reserve the right to refuse or reverse a transaction where there is evidence of fraud, misuse, chargeback risk, payment disputes or a breach of these rules.

You must not deposit funds for any purpose other than genuine personal gaming activity on our site. Using an account primarily to move money, cycle funds through payment systems or benefit from payment processing rather than gameplay is prohibited. We may also decline, cancel or investigate transactions connected to duplicate accounts, false identity details or payment instruments belonging to someone else.

For payment-related questions or account review issues, please contact Support before making further transactions.

General bonus and promotional terms

From time to time, we may make bonuses or promotions available to eligible players. Any specific offer is subject to its own conditions as well as these Lemon Casino terms of service. Where a bonus is provided, participation means you accept the relevant rules in full, including qualification steps, game restrictions where applicable, expiry periods and wagering obligations.

Our welcome bonus, where offered and activated in line with the applicable promotion, is subject to wagering requirements of 30x for Real Money and Bonus Money. A player may be required to register an account, make the minimum deposit, enter a promo code if the offer requires one, and complete any other stated steps before the bonus is credited.

Bonus funds are provided for promotional play and are not transferable, exchangeable or withdrawable until all applicable conditions have been met. We reserve the right to correct bonus credits applied in error, to cancel promotions at our discretion, and to exclude players from bonus participation where we identify irregular use.

Bonus abuse is not allowed. This includes, but is not limited to:

• Creating multiple accounts to claim the same promotion more than once
• Using false details to obtain a bonus
• Coordinating with others to gain an unfair promotional advantage
• Using payment or gameplay patterns designed solely to extract bonus value without normal play intent

While completing wagering, players are expected to bet responsibly and within any promotional restrictions that may apply to the specific offer. If a player breaches a maximum bet rule stated in the promotion itself, or otherwise acts contrary to the purpose of the bonus, we may void the bonus, remove related winnings or both. We also reserve the right to forfeit a bonus or associated winnings where account verification is incomplete, where payment checks fail, or where the offer has been used in breach of these terms.

Prohibited activities and account closure

We expect every account to be used fairly and in good faith. Any attempt to misuse our services, interfere with our systems or gain an unfair advantage is strictly prohibited. We may investigate suspicious conduct at any time and may suspend or close an account where necessary.

Prohibited activity includes, without limitation:

• Opening or operating multiple accounts without our approval
• Providing false, misleading or incomplete personal information
• Using another person’s identity or payment method
• Attempting fraud, chargebacks or payment manipulation
• Using VPNs, proxies or other tools to bypass geographical or account restrictions
• Collusion, coordinated play or any form of dishonest advantage
• Sharing accounts or allowing third parties to access them
• Using the site in a way that breaches law or regulation

If we determine that an account has breached these rules, we may place restrictions on the account, remove promotional benefits, withhold pending withdrawals while checks are completed, or close the account entirely. In serious cases, we may void affected transactions or winnings where permitted by our internal policies and applicable law. Account closure may also occur where a player refuses to complete required verification, fails to cooperate with an investigation, or uses the account in a manner inconsistent with these Lemon Casino general rules.

Licensing, jurisdiction and dispute resolution

We aim to handle all complaints and account disputes fairly, promptly and through clear communication. Information about our regulatory body and licensing country is not listed on this page, so any licensing details made available on our website or within our official account information should be treated as the controlling source.

If you wish to raise a complaint, please contact us first through one of our official support channels: live chat, email or our FAQs. You should provide enough detail for us to review the matter properly, including your account information and a clear description of the issue. We may request supporting documents or transaction details where relevant.

We will review disputes in line with our internal procedures and any obligations that apply to our operations. Where a complaint cannot be resolved through our support process, we may direct the matter to the appropriate escalation route where available under our operating framework. For general assistance, you may also return to the homepage and review our help information before contacting us.